 |
index |
|
General FAQ's
I’m not sure about internet dating sites
is it safe?
how do I join?
what does it cost?
what is a Social Member?
Logging In
I’ve forgotten my login name
I’ve forgotten my password
I'm having problems logging into the site
I’ve lost my membership activation email
How do I change my password?
How do I change my email address?
Payment FAQ's
Currently online membership is FREE for AussieSocial!
What payment provider do you use?
How do I know my payment is secure?
Am I entitled to a refund on my Social Membership?
Cancelling an Event?
Will I be automatically re-charged for membership?
Emails and Notifications
How do I unsubscribe from email message alerts?
How do I unsubscribe from email newsletters?
Events/Nightsout
Why can't I see the event details?
Why have I not heard anything about my event booking?
AussieSocial and Urbansocial
Who are Urbansocial?
Why is my payment receipt from Urbansocial?
How does the relationship between AussieSocial and Urbansocial affect me?
I manage a website, and would like to be considered for a branded whitelabel dating site
General Questions
|
I’m not sure about internet dating sites |
|
You’d be surprised just how many people are already using internet
dating sites. It is fast becoming one of the most popular ways to meet people in the UK.
The changing pace of city life is increasingly leaving people
with less and less time to meet and socialise in new circles. Why limit yourself
to chance encounters on nights out, the office talent or matchmaking
mates? Life’s too short!
AussieSocial moves away from the outdated image of pastel colours, bored
housewives, and divorcees being the only people online dating. AussieSocial is specifically targeted at
young, single, savvy urbanites who want the chance to meet other like-minded
people who they might not normally get to meet in their everyday
life. Meeting people on AussieSocial can be fun and more effective than an old chat-up line in your local!
|
Is it a safe way to meet people? |
|
Meeting people online through AussieSocial is quite probably the safest
way of meeting people! You never have to give away any of your personal
details, such as your real email address, telephone number of home address
to anyone unless you wish to do so and all correspondence is done via our
anonymous messaging facility.
As with anything, use your common sense:
- Don’t freely give out your contact details, e.g. your email
address, home address, postcode, telephone number etc until you feel
completely happy to do so
- If you do decide to meet someone, always meet in a public place, and
let a friend know where you will be. Always take your phone with you
- Don’t accept a lift, however the kind the offer, and don’t invite
someone into your home until you are completely happy to do so
- Above all, trust your instincts and stay in control
|
How do I join? |
|
Joining AussieSocial is easy and completely FREE!
All you need to do is
enter your details and a profile onto the site. You will then be sent an activation email to your personal email address you register with. All you need to do
is click on the link in the email to activate your account. Once activated, your profile is live on the site for other members to see.
You can then search for free, and see other members.
CLICK HERE to join for FREE!
|
What does it cost? |
|
It is completely FREE to add your profile and search other members.
If you would like to get in touch with other members, you will need to become an upgraded Social Member.
AussieSocial is giving away 365 day VIP Memberships for the first members to join the site, so
be quick!!! JOIN HERE
|
What is a Social Member? |
|
As a social member, you will be able to make contact with other members on the site.
You will be able to send, read and reply to messages with as many members as you like.
You will also be able to store all your correspondence for up to 30 days.
You can be a social member for as little or as long as you like.
AussieSocial is giving away 365 day VIP Memberships for the first members to join the site, so
be quick!!! JOIN HERE
Logging In
|
I've forgotten my login name |
|
If you have forgotten your login name, in the login page, click ‘forgotten login name’ link and enter your email address. We will immediately send you an email with your login details.
|
I've forgotten my password |
|
If you have forgotten your password, in the login page, click ‘forgotten password’ link and enter your email address. We will immediately send you an email with your login details.
|
I'm having problems logging into the site. |
|
Step One : When you first join AussieSocial, you will receive an activation
email, containing your unique ID number, your username and password. If you
have not received this email, contact us at
support@urbansocial.com
Step Two: Once you have your authentification email, you must activate
your membership by using the information in the email and entering this into
the activation log in screen, using the link contained in the email. If you are
having problems activating your membership, contact us at
support@urbansocial.com
Step Three: Once you have activated your membership on AussieSocial, you will automatically be logged in.
In future you will be able to log in using your username and password only (you will not need
your ID number). This can be done on the homepage of the site or the login page.
If you are still experiencing problems logging in, contact us at
support@urbansocial.com
|
I’ve lost my membership activation email |
|
If you have not received or have lost your activation email, click ’re-send activation email’ on the login page and enter your email address. We will immediately send you an email with your activation details.
If you have high filter settings on your email account you may need to add support@urbansocial.com to your address book.
|
How do I change my password? |
|
To change your password, click on ‘Profile’ in the header menu, and then select ‘change password’ in the left hand menu. Enter your current password, followed by your new password, and click ‘change’. The next time you log in, you will need to use your new password.
|
How do I change my email address? |
|
To change your password, click on ‘Profile’ in the header menu, and then select ‘change email’ in the left hand menu. Enter your new email, and click ‘change’.
Payment Information
|
What payment provider do you use? |
|
We use WorldPay as our sole payment provider.
WorldPay is an important part of the The Royal Bank of Scotland Group, the 5th biggest
banking group in the world.
|
How do I know my payment is secure? |
|
AussieSocial/Urbansocial: Our simple booking facility is fully secure and none of your
credit card details are stored by us. You payment is handled solely by Worldpay, one
of the worlds largest internet payment processors.
WorldPay: WorldPay uses state of the art security tools and techniques, both proprietary
and unique, to ensure that you are protected against what is
nowadays a virtually non-existent risk. WorldPay systems also have inbuilt system
redundancy and fault tolerance, to provide you with a virtually uninterrupted
service 24 hours a day, seven days a week. WorldPay systems have evolved over many
years and throughout WorldPay's history they have continuously sought and gained bank
approval for their systems.
|
What is your Refund Policy? |
|
AussieSocial/Urbansocial operates a 7 day refund policy for its Social Membership
service subject to conditions. Click here to read
the refund policy.
|
What happens if an event is cancelled? |
|
Third Party Events: Events and nights out advertised on AussieSocial are provided by third party
partners. Any matter relating to cancellations or other matters such as loss
or damage should be taken up directly with the third party in question. AussieSocial
accepts no responsibility, and is in no way liable for any loss, cancellation or
damage arising from a third party service.
AussieSocial/Urbansocial Events: On occasion AussieSocial/Urbansocial will run our own events. If an AussieSocial/Urbansocial event is
cancelled you will be provided with the choice of a full refund or transfer of your ticket to
another AussieSocial/Urbansocial hosted event of equal value.
|
Will I be automatically re-charged for membership? |
|
No. Membership payments to Urbansocial are one-off payments. Whether you
choose to upgrade your membership for a month, 3 months, 6 months or a year, when
this membership time has expired, you will not, under any circumstances be
automatically re-charged for further membership. Once your Social upgraded
membership has expired, your profile will remain on the site, and it is up
to you to actively make a payment to upgrade your membership again.
Emails and Notifications
|
How do I unsubscribe from email message alerts? |
|
If you would like to unsubscribe from receiving email
alerts when you have received a new message from another member on AussieSocial,
and/or when a message you have sent has been read, all you need to do is go to
the 'Messages' section of the site when you are logged in. In the left hand
navigation bar, choose message settings. From here you can select your message
alerts.
|
How do I unsubscribe from email newsletters? |
|
If you would like to unsubscribe from receiving email newsletters from AussieSocial,
including Be On TV alerts, and event details, all you need to do is click on an
email you have received, and at the bottom of the email select 'unscubscribe me'.
Enter your details and email address and your email will be removed from our
mailing list.
Events
|
Why can’t I see the event details? |
|
Events are listed on Urbansocial for all members to view. To be able to access the full information about each event, members need to be logged into the site. Go to the home page and log in using your login and password, and go to the Nights Out section of the site. Here, all evens are listed in date order.
|
Why have I not heard anything about my event booking? |
|
Third Party Events: AussieSocial/Urbansocial advertises a range of events provided by third party partners. Urbansocial provides information about how to book onto these events, but has no further involvement. Any matter relating to an event should be taken up directly with the third party partner in question.
AussieSocial Events: On occasion AussieSocial & Urbansocial run its own events, including wine tasting and champagne tasting. If you have a query regarding an Urbansocial event, please contact us on support@urbansocial.com.
AussieSocial and Urbansocial
|
Who are Urbansocial? |
|
Urbansocial is the stylish online dating and events service in the UK.
Urbansocial provides white label services to a variety of partner web sites both nationally and internationally.
|
Why is my payment receipt from Urbansocial? |
|
Urbansocial manages and maintains the services for all white label web sites.
This includes payment messaging management, profile approvals , customer
service and payments facilities. When you upgrade your membership, your
payment receipt will therefore originate from Urbansocial rather than the
whitelabel(AussieSocial) you have joined.
|
How does the relationship between AussieSocial and Urbansocial affect me? |
|
Urbansocial provides a high quality service that it maintains across
all of the white label sites it maintains. Urbansocial presonally
approves every profile and photo submitted to ensure a positive
experience for all members. Urbansocial does not allow any content
that may be deemed offensive, racist or objectionable in any other way, and
has a block user facility that is closely monitored. All personal details
are also kept confidential at all times.
Urbansocial also manages any customer queries arising from whitelabel sites.
|
I manage a website, and would like to be considered for a branded whitelabel dating site |
|
For more information on how to be considered for a whitelable web site, please
submit your request via the contact form.
|
